Słownik terminologii komputerowej

Skorzystaj z wyszukiwarki lub indeksu alfabetycznego.
Przykłady: pci, /dev/null, functional unit, embedded system, pseudo-tty, nfs.


1 definition found From The Free On-line Dictionary of Computing (05 January 2017) [foldoc]: Customer Relationship Management Customer Information Systems Customer Interaction Software Technology Enabled Relationship Manager (CRM, CIS, Customer Information Systems, Customer Interaction Software, TERM, Technology Enabled Relationship Manager) Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction into customer loyalty. Customer information acquired from sales, marketing, customer service, and support is captured and stored in a centralised database. The system may provide data-mining facilities that support an opportunity management system. It may also be integrated with other systems such as accounting and manufacturing for a truly enterprise-wide system with thousands of users. (1999-08-20)